Onboarding Existing Websites
Industry leading organisations need a website with the right level of support to ensure that proactive and reactive devices are in place should the worst happen.
We specialise in developing and supporting Sitecore, Umbraco, and bespoke .NET systems. To date, we have helped (and continue to assist) many leading organisations, including brands such as Microsoft and GAME.
Our onboarding process covers all of the essential steps between initial discussions and full management of your website. Our process driven approach aims to identify and eliminate existing bugs before they develop into significant problem areas. It also endeavours to ensure that unwelcome surprises are minimised during ongoing support.
The Process
The onboarding process is just 1 section of the 4 step Audit process:
Audit
We start by carrying out a detailed audit of your current system. This enables us to identify problem areas which may need immediate attention in order to ensure better system performance and/or streamlined support.
The bugs found in the audit phase range in severity. Minor bugs usually result in regular support tickets being raised, whereas critical bugs present major flaws which could result in system failure or security risks.
Adapt
In this phase we work with the client to carry out the necessary bug fixes found during the audit phase.
Adopt (On-Board)
This process generally starts in parallel with the Adapt phase. During this phase, we work with the Client to identify all key staff and create helpdesk logins for them.
Support documents are designed for use within our support system. These documents are essential for providing effective website support moving forwards, and the documentation is regularly updated throughout the support contract.
This phase may also involve the installation and configuration of additional monitoring systems if deemed appropriate by both 3chillies and the client.
Advance
Maintain site excellence by making use of our remarkable support team. Our range of support packages can be tailored to your organisation’s needs, giving you peace of mind that you're operating an efficient platform.
We can also discuss upgrade options for systems using older versions of CMS' such as Sitecore and Umbraco, as these upgrades will offer additional functionality and enhanced levels of security.
If you are considering a change of Content Management System you might wish to consider our website migration services.
