Support

Your website, applications and systems are mission-critical. Our ongoing support services are designed to ensure everything continues to work smoothly across your digital ecosystem, with minimum outages and issues.  

We work to achieve the best possible performance, resolving any emerging issues as quickly as possible, and preventing future issues from happening through our proactive approach. 

Why our support packages are different

Support is as important as project work. We do everything properly, all underpinned by our robust ticketing system, friendly communication and can-do attitude.

Our contracts and service level agreements provide clarity with agreed response times for P1, P2 and P3 issues. And all our project development work comes with a warranty with support wrapped in.

Because we know one size doesn’t fit all we can also flex our support packages to meet your needs. For example, while most clients are happy with office hours support, we can also provide round-the-clock packages too.

Overall, we’re very proud of our support packages. We’ve listened carefully to our clients and evolved our offering so that every support contract is unique and focused on the individual needs of every client.

The power of proactive maintenance

Support from 3chillies is also fundamentally different from the support offered by most other digital agencies.

Our approach of proactive maintenance enabled by comprehensive monitoring means every month we work to anticipate issues before they happen, minimising any disruption.  And we don’t work to just prevent outages and issues, we also cover areas such as security and compliance.

Our proactive maintenance approach has been so successful it means we can also spend more time responding to any issues raised. That’s why we don’t have an upper limit on the number of times you can contact us.

Our support service also draws on the knowledge of the whole team. All our developers spend some time on support and when we need to, we will escalate an issue to one of our specialists. Whatever happens, we’ve got your back!